Online orders are being processed and shipped as normal with a 2–3 day delivery time. If you have any queries, please email or telephone and we will get back to you as soon as possible. Please note that due to further Government guidelines our shop will be closed to the public until further notice. However, visits to our shop are still possible via appointment only. Thank you for your continuing support!

Delivery Information

The delivery fee on a given order varies based on customer location. Please see the below table of delivery costs for further information.

Delivery generally takes 2-3 working days following receipt of your order, but please consider that it may take longer due to the coronavirus situation. If you would like to order but require it urgently, please contact us before ordering to confirm timescales of delivery.

Customer Location

Delivery Cost

UK Mainland

£5.95

Isle of Wight

£14.95

Scottish Highlands

£19.95

Scottish Islands

£19.95

Isle of Man

£19.95

NO DELIVERY TO NORTHERN IRELAND AT PRESENT

NA

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery is not guaranteed and Grasshopper Leisure shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.Please note: some items due to their size and/or weight may incur additional delivery charges to Scottish Highlands, Scottish Islands and Northern Ireland. These will be displayed at checkout where applicable.

Grasshopper Leisure shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Grasshopper Leisure will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. We do not deliver to P.O. boxes, BFPO or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; however unfortunately we are unable to confirm an exact time.

When you add products to your basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

Damaged Goods

We strongly recommend customers to check for damage on their parcels before signing for them. If the parcel is damaged, please mark ‘DAMAGED’ on the carrier’s consignment form before accepting the goods.

All damage, shortages or omissions must be reported to us within 3 working days. Failure to do this voids insurance claims against the carriers, and consequently we will not be held responsible for damage to goods whilst in transit.

Returns

If you decide you want to return your purchase, you must contact us within 14 days of receiving your goods to let us know you intend to return them. You will be expected to re-package the goods for posting and we suggest that you obtain proof of postage when sending them. You then have another 14 days to return the goods to us from the date that you informed us of your intention to return.

The goods you return must be the original goods you received from us, be unused, unopened and in their original packaging and in a re-sellable condition. Once received, a return that meets the above criteria will be refunded within 14 days of us receiving the returned goods. Please note that the refund will be the full price you paid for the item and will not include the delivery charge paid for postage and packing.

Once you have followed the above policy of informing us of your return, please do so to the following address:

Grasshopper Leisure Returns
Unit 1 Algores Way
Wisbech, 
Cambridgeshire
PE13 2TQ
United Kingdom

Cancellation of Orders

You have the right to cancel your order prior to shipping with no incurred cost and full credit to your account if monies have already been taken. To cancel an order, contact us via telephone on 01945 585931 or email us at enquiries@grasshopperleisure.co.uk to cancel.

Please note that this returns policy does not affect your legal rights.