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SAFE AND SECURE PAYMENT

You can rest assured that your orders are secure as we accept online payments through Sagepay - a renowned payment processor which accepts all major debit and credit cards as well as Paypal.


POSTAGE AND DELIVERY

Delivery is just £5.95 per order to UK Mainland only. Please see postage rates (upon checkout) for Scottish Highlands and offshore deliveries. It takes 3-5 working days following receipt of your order. If you would like to order but require an item (s) urgently, please contact us before ordering to confirm timescales of delivery.
 

UK & Delivery Postage
UK Mainland £5.95
Isle of Wight £14.95
£19.95
Scottish Islands, Isle of Man, Jersey, Channel Islands £19.95
£20.95 
 


When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. 

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to confirm a time.

Grasshopper Leisure will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery is not guaranteed and Grasshopper Leisure shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


DAMAGE, SHORTAGES & OMISSIONS


All Mail Order parcels must be checked for damages before signing for them. If Damage occurs please mark ‘DAMAGED’ on the carriers consignment note before accepting the goods.

All damage, shortages or omissions must be reported to us within 3 working days.


Failure to do this voids insurance claims against the carriers and we (Rainbow conversions ltd) will not be held responsible for damage to goods whilst in transit.

RETURNS

If you need to return a product purchased from Grasshopper Leisure, then you have 28 days to do so. You must ensure that the returned goods are in an unused and resellable state and are accompanied by any other goods or accessories that came with the product. The goods should also be returned with their original box and packaging.

Please post returns to the following address:

Rainbow Conversions Limited T/A Grasshopper Leisure
Unit 1, Algores Way,
Wisbech, Cambs,
PE132TQ
United Kingdom


CANCELLATION OF ORDERS

You have the right to cancel your order prior to shipping with no incurred cost and full credit to your account if monies have already been taken. To cancel an order, contact us via telephone on 01945 585931 or by following the links on this website.


FORCE MAJEURE

Grasshopper Leisure shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.



Please note that this returns policy does not affect your legal rights.